Customer care
Store Policies
These standard policies are placeholders and should be reviewed before relying on them for your business.
Shipping Policy
Orders are prepared after confirmation and shipped to the address provided at checkout. Delivery times and charges may vary by location, product availability, and courier service. Customers receive order updates using the contact details supplied. Please inspect your delivery promptly and contact us if the parcel is delayed or arrives damaged.
Return & Refund Policy
Eligible unused products may be requested for return within the stated return window, with original packaging, accessories, and proof of purchase. Items damaged through misuse, normal wear, or unauthorised repair may not qualify. Approved refunds are issued after inspection using the agreed payment method. Shipping charges may be non-refundable unless the item was incorrect or defective.
Privacy Policy
We collect the information needed to process orders, provide support, prevent fraud, and improve our service. This may include your name, phone number, delivery address, order details, and messages. We do not sell personal information. Information may be shared only with trusted service providers when needed to fulfil an order or meet legal obligations.